Serviceability
- Customers should check pincode serviceability before checkout.
- MoonAir may decline, cancel or refund orders for non-serviceable pincodes or locations that cannot be safely fulfilled.
- Some locations may require dealer-backed fulfilment, carrier fulfilment or additional coordination.
Delivery timeline
- ETA shown on MoonAir.in is indicative and may change because of inventory, weather, logistics, address accuracy or local restrictions.
- Delivery updates may be shared by customer profile, phone, WhatsApp, SMS or email.
- Customers must be reachable for delivery coordination.
Freight and failed delivery
- Delivery charges, if any, are shown during checkout before payment.
- Incorrect address, unreachable customer, refusal of delivery or repeated failed delivery may cause delays, cancellation or additional charges.
- Large air coolers may require suitable access at the delivery location.
MoonAir company details
- Legal entity
- MoonAir Home Appliances Private Limited
- Brand
- MoonAir
- CIN
- U74999UP2021PTC154127
- GSTIN
- 09AAPCM0906P1ZV
- Registered office
- Khasra No.1054 Vikas Nagar Vill. Saddik Nagar, Ghaziabad, Uttar Pradesh, India - 201001
- Customer care
- care@moonair.in · +91 93559 22776 · +91 93559 22771
- Business hours
- Monday to Saturday, 11:00 AM to 7:00 PM IST
Important notes
- MoonAir.in is a customer-facing D2C storefront for MoonAir air coolers and related support services.
- Orders are prepaid unless a future payment method is expressly enabled on the checkout page.
- Product prices, availability, delivery timelines and serviceability are subject to live inventory, active price book and pincode checks.
- These policies should be reviewed by MoonAir’s legal/tax advisor before production launch and whenever operations, partners or regulations change.
Last updated: 16 August 2026.