Transactional communication
- By placing an order or submitting a support request, customers agree to receive necessary order, payment, delivery, warranty and service updates.
- Transactional communication may be sent by phone, WhatsApp, SMS, email or other available channels.
- Customers must provide accurate contact details to avoid missed delivery or support updates.
Marketing communication
- MoonAir may send product guidance, offers, reminders or review requests where permitted by consent and applicable law.
- Customers may request opt-out from marketing communication while still receiving necessary transactional messages.
- Consent records may be stored in MoonAir’s D2C systems for compliance and customer support.
MoonAir company details
- Legal entity
- MoonAir Home Appliances Private Limited
- Brand
- MoonAir
- CIN
- U74999UP2021PTC154127
- GSTIN
- 09AAPCM0906P1ZV
- Registered office
- Khasra No.1054 Vikas Nagar Vill. Saddik Nagar, Ghaziabad, Uttar Pradesh, India - 201001
- Customer care
- care@moonair.in · +91 93559 22776 · +91 93559 22771
- Business hours
- Monday to Saturday, 11:00 AM to 7:00 PM IST
Important notes
- MoonAir.in is a customer-facing D2C storefront for MoonAir air coolers and related support services.
- Orders are prepaid unless a future payment method is expressly enabled on the checkout page.
- Product prices, availability, delivery timelines and serviceability are subject to live inventory, active price book and pincode checks.
- These policies should be reviewed by MoonAir’s legal/tax advisor before production launch and whenever operations, partners or regulations change.
Last updated: 16 August 2026.