Installation support
- Most air coolers are movable appliances; installation need depends on model and site requirements.
- If installation support is offered for a location/model, it will be communicated by MoonAir or authorised service partner.
- Site readiness, electrical safety, water access and access path remain customer responsibilities.
Service booking
- Customers can book service through MoonAir.in or customer care using order/model/phone details.
- Warranty and paid service eligibility will be checked before or during service processing.
- Visit charges, spare charges or labour charges may apply outside warranty or for excluded issues.
Service limits
- Service timelines vary by location, season, spare availability and service partner capacity.
- MoonAir may request photos/video or troubleshooting before arranging a physical visit.
- Unauthorised repairs can affect warranty/service eligibility.
MoonAir company details
- Legal entity
- MoonAir Home Appliances Private Limited
- Brand
- MoonAir
- CIN
- U74999UP2021PTC154127
- GSTIN
- 09AAPCM0906P1ZV
- Registered office
- Khasra No.1054 Vikas Nagar Vill. Saddik Nagar, Ghaziabad, Uttar Pradesh, India - 201001
- Customer care
- care@moonair.in · +91 93559 22776 · +91 93559 22771
- Business hours
- Monday to Saturday, 11:00 AM to 7:00 PM IST
Important notes
- MoonAir.in is a customer-facing D2C storefront for MoonAir air coolers and related support services.
- Orders are prepaid unless a future payment method is expressly enabled on the checkout page.
- Product prices, availability, delivery timelines and serviceability are subject to live inventory, active price book and pincode checks.
- These policies should be reviewed by MoonAir’s legal/tax advisor before production launch and whenever operations, partners or regulations change.
Last updated: 16 August 2026.