Eligible return cases
- Wrong product delivered.
- Product received damaged and reported with evidence promptly.
- Product cannot be fulfilled/service-supported after order acceptance due to MoonAir operational issue.
Product condition
- Returned products should include original accessories, packaging where possible and should not be damaged through misuse.
- Used/installed products may be routed to warranty/service rather than return, depending on issue.
- MoonAir may inspect the product before approving replacement/refund.
Process
- Contact MoonAir customer care with order ID, photos/videos and issue details.
- Do not self-ship a return unless MoonAir confirms the return process.
- Approved return/refund timelines follow the Refund and Cancellation Policy.
MoonAir company details
- Legal entity
- MoonAir Home Appliances Private Limited
- Brand
- MoonAir
- CIN
- U74999UP2021PTC154127
- GSTIN
- 09AAPCM0906P1ZV
- Registered office
- Khasra No.1054 Vikas Nagar Vill. Saddik Nagar, Ghaziabad, Uttar Pradesh, India - 201001
- Customer care
- care@moonair.in · +91 93559 22776 · +91 93559 22771
- Business hours
- Monday to Saturday, 11:00 AM to 7:00 PM IST
Important notes
- MoonAir.in is a customer-facing D2C storefront for MoonAir air coolers and related support services.
- Orders are prepaid unless a future payment method is expressly enabled on the checkout page.
- Product prices, availability, delivery timelines and serviceability are subject to live inventory, active price book and pincode checks.
- These policies should be reviewed by MoonAir’s legal/tax advisor before production launch and whenever operations, partners or regulations change.
Last updated: 16 August 2026.