Accepted payment route
- Customers are forwarded to Razorpay or another enabled payment provider to complete payment.
- Supported methods may include UPI, cards, netbanking, wallets or finance options depending on provider availability.
- MoonAir does not store card, UPI PIN or bank credential details.
Payment confirmation
- An order is treated as paid only after server-side payment verification or confirmed payment webhook.
- If payment status is unclear, MoonAir may keep the order pending until reconciliation is complete.
- Duplicate or failed payment cases are handled under the Refund and Cancellation Policy.
No COD
- MoonAir.in checkout is designed for prepaid payment and finance clarity.
- Customers should not pay cash to delivery personnel unless a valid MoonAir-authorised payment method is shown on the order.
- Report suspicious payment requests to MoonAir customer care.
MoonAir company details
- Legal entity
- MoonAir Home Appliances Private Limited
- Brand
- MoonAir
- CIN
- U74999UP2021PTC154127
- GSTIN
- 09AAPCM0906P1ZV
- Registered office
- Khasra No.1054 Vikas Nagar Vill. Saddik Nagar, Ghaziabad, Uttar Pradesh, India - 201001
- Customer care
- care@moonair.in · +91 93559 22776 · +91 93559 22771
- Business hours
- Monday to Saturday, 11:00 AM to 7:00 PM IST
Important notes
- MoonAir.in is a customer-facing D2C storefront for MoonAir air coolers and related support services.
- Orders are prepaid unless a future payment method is expressly enabled on the checkout page.
- Product prices, availability, delivery timelines and serviceability are subject to live inventory, active price book and pincode checks.
- These policies should be reviewed by MoonAir’s legal/tax advisor before production launch and whenever operations, partners or regulations change.
Last updated: 16 August 2026.